Complaints

Any complaint must be directed to the Customer Relations Department, through the contact form provided on the website in the Customer Support section or to the phone number displayed at the top of the star (normal rate in any network), callable from any network, from the country and abroad (normal rate). What happens after submitting a complaint? - The solution process begins: - register your notification and you will receive a registration number. - We also investigate: - we maintain confidentiality, in accordance with the law; - we treat each referral with integrity and respect; - we investigate the issue thoroughly and objectively; - we acknowledge when we make a mistake and quickly implement the necessary measures to remedy it. - We return to you: - with the answer that will contain the result of the investigation, the official position of the company, its motivation, the appropriate solution and the actions to be taken; - if the answer is negative, it will be justified. Still have questions? CALL FOR ANYTHING WE ARE AT YOUR DISPOSAL 0773 743 562 WRITE EMAIL AND WE WILL REPLY [email protected] CONTACT US ON CHAT AND WE WILL COMMUNICATE WITH YOU