Frequently asked questions

How can I cancel an order? To cancel an order, you can contact our agents from the sales department at the phone number displayed at the top of the site or you can request this at the email address displayed in the same place (Customer Service), in both cases providing the name under which the order was made or the order number and optionally, the reason for cancellation. One or more products in my order arrived broken. What can i do? All the products in our offer benefit from a 100% Guarantee, if any of the products is broken we will replace it free of charge. Send us an email at the email address or call us right now at the contact details shown at the top of the site. Do I benefit from consulting when purchasing a product? You can benefit from the consultation of our specialists present in the showroom or you can send an e-mail to the e-mail address displayed at the top of the site (Customer Service). How can I become an affiliate? To become an affiliate follow the link https://cesiro.ro/affiliate-area/ How can I change my contact and delivery details? Contact and delivery data can be changed directly by each customer. All you have to do is log in to your account and then you will have access to all the data initially filled in when the account was created How to use a discount coupon? The discount coupon can be used when completing the order. In the upper left you are asked if "Do you have a coupon?". To apply the coupon, you must click on "Click here to enter your code". A new section will open with a field for entering the discount code and a button next to it to apply the coupon to the order. I requested the issuance of the invoice per legal entity, but I made a mistake in the billing data. What can be done? The invoice with the wrong data must be canceled and a new tax invoice must be issued with the correct data. The operations of canceling and issuing a new fiscal invoice can only be carried out during the same fiscal month and only for invoices with a value greater than 500 lei (including VAT). If both conditions are met, contact the Support Service through any of the contact methods mentioned, with the order number for which you request the new invoice and the new billing data. It shows me at checkout free shipping. What is the difference between free delivery and courier delivery? The free shipping option only appears when you have ordered at least 500 lei. For orders with a value of less than 500 lei, a transport fee is charged. For orders with a value greater than or equal to 500 lei, shipping is free.