House of Whisky Scotland conforms to the UK Data Protection Act (1998).
When placing an order, we need to obtain a number of your personal details i.e. your name, email address, billing address (and delivery address, if different), contact phone number etc. This information enables to process and complete your order, and sent an order confirmation e-mail.
House of Whisky Scotland guarantee that we will not disclose your details to any other parties. The safety of your information is in good hands.
There is no reason to be nervous about shopping online with House of Whisky Scotland. All of our transactions take in a secure environment and we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. We use SSL (Secure Server Layer) technology, to ensure your details are sent to us securely.
Payments are made through the secure Worldpay gateway, a member of the world renowned Worldpay Group, for a secure payment method. Worldpay uses 128-bit SSL certificates, meaning that nobody sees your card details, including us!
The site registers each individual with their e-mail address and a password – both of which you provide. You are solely responsible if you do not maintain the confidentiality of your ID and password and for all activities that occur under your user ID and password. If there has been any unauthorised use of your user ID or any breach of security known to you, you must inform us immediately.
All payments are made on-line by credit or debit card, using the secure Worldpay server, where we accept Mastercard, Visa, American Express, Maestro and Switch. We can also take payment via PayPal and by Bank Transfer (note: all bank charges must be paid by the customer).
It is illegal for anyone under the age of 18 years to purchase alcohol in the UK. House of Whisky (Scotland) requires that customers agree to supply proof of age on request and we further undertake that we shall not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18.
House of Whisky Scotland is a fully licensed business and by placing an order you are confirming that you are 18 years old +. If you are buying alcoholic as a gift, the recipient must also be at 18 years old+. Local Laws apply to all other countries out with the UK.
Orders weighing less than 10kg incur a flat standard delivery charge of £5 to most addresses in mainland UK (see Postcode checker). We will endeavour to despatch orders within 48 hours of receipt of payment. If this is not possible, you will be informed by email.
We are currently building an International Shipping Price Matrix, so please in the short term contact us for individual shipping costs if outside UK.
All products will be securely packaged and dealt with professionally to ensure your package arrives with you as stated on our web site. We use a certified and credited overnight despatch service company, DHL, whose aim is to always deliver on time, if not before! Orders placed will be despatched as soon as payment is authorised. You can expect UK deliveries within 2 days and international from 2-10 days.
TAXES, CUSTOMS & IMPORT DUTIES
Although we believe that you will be delighted with your order, it is possible on an occasion where you feel it necessary to return an order. We will accept returns and give refunds where the goods have not been opened or damaged. Shipping costs back to us are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods at our premises. Any refunds will be paid as soon as possible within 14 days of you contacting us, providing we have the products received back from the courier.
We specialise in rare, hard to find and old whisky, therefore quite often the bottles and/or packaging can sometimes be in a non-perfect condition, something that would be expected from bottles as old as 50+ years. We will endeavour to explain any imperfections in our descriptions and/or display them in the original photographs that we use. All photographs used are our originals and never stock photos.
Sometimes with older bottling’s the cork or closure may have deteriorated, we recommend great care is taken when opening any bottle. We cannot guarantee the condition of a bottle’s cork or closure and thus the item is sold as described.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged product back to us will be at our expense. Contact us to arrange shipping back to us, if this is the case.
House of Whisky Scotland can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Upon receipt of your order, you should carefully inspect it to make sure that the products are intact and as described. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation.
House of Whisky Scotland is responsible for all insurance of goods, unless stated otherwise.
House of Whisky Scotland will provide an exchange or a refund if any products turn out to be faulty or if goods are different from those specified when ordered. To enquire about a refund customers should contact us within 14 days of receipt of the goods, only where the products have not been opened or damaged. Don’t forget that we apply the best customer loyalty programs to our business, customer satisfaction will always be our priority.
We aim to deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.